We have a commitment to ensure that our work has a minimal impact on the environment by seeking to reduce our carbon footprint.
We have a commitment to ensure that our work has a minimal impact on the environment by seeking to reduce our carbon footprint. Our commitment is to be "carbon neutral to the core". To do this we will
- Use electronic methods of communication whenever possible to avoid excessive use of paper and the postal system.
- Submit all accounts, tax returns and payroll data via the internet.
- Seek to reduce the amount of unnecessary business travel by implementing a conference call facility in the next twelve months.
- Recycle waste in an environmentally-friendly way.
- Keep computer equipment operational by upgrading rather than scrap and replace.
- Power down the computers overnight to preserve the health of the computers and reduce mechanical wear.
- Encourage staff to share car when travelling to work or travelling to client and to use public transport if possible.
- Keep our client informed on HMRC schemes to encourage business owners to do more for the environment, e.g. low CO2 emissions car tax relief.
Our Client Service Guarantee
We recognise the importance of providing a highly professional service and responding to the needs of our clients on a timely and efficient basis.
We therefore offer this unconditional guarantee on all of the work that we do for you.
- To deal with your enquiries in a professional and courteous manner.
- E-mail messages we receive by 4.00 pm on any normal working day will be answered the same day.
- Letters will be answered within two days of receipt.
- To prepare your annual accounts in draft form which we will submit for your approval within 28 days of receipt of all the appropriate information needed for their completion.
- To assign an account manager to look after your business needs within two days of receipt of signed contracts.
- All our accounting work will be carried out "in house" by suitably qualified people.
- All telephone messages will be returned either on the same day or the next working day following receipt.
- We will keep all data that we hold about you safe and secure.