Client Service Guarantee

We recognise the importance of providing a highly professional service and responding to the needs of our clients on a timely and efficient basis.

We recognise the importance of providing a highly professional service and responding to the needs of our clients on a timely and efficient basis.

We therefore offer this unconditional guarantee on all of the work that we do for you.

  1. To deal with your enquiries in a professional and courteous manner.
  2. E-mail messages we receive by 4.00pm on any normal working day will be answered the same day.
  3. Letters will be answered within two days of receipt.
  4. To prepare your annual accounts in draft form which we will submit for your approval within 28 days of receipt of all the appropriate information needed for their completion.
  5. To assign an account manager to look after your business needs within two days of receipt of signed contracts.
  6. All our accounting work will be carried out "in house" by suitably qualified people.
  7. All telephone messages will be returned either on the same day or the next working day following receipt.
  8. We will keep all data that we hold about you safe and secure.

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© 2020 Jassal & Company. All rights reserved.

Jassal & Company, 829 Stratford Road, Springfield, Birmingham B11 4DA

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